Shipping Policy for Freshrapic

Effective Date: January 6, 2025
Address: 896 Hunter Rd, Williamson, Georgia (GA)
Phone Number: (770) 412-1605
Email: info@freshrapic.com
Website: freshrapic.com

At Freshrapic, we strive to provide reliable and efficient shipping services for our customers. Please review our Shipping Policy to understand our processes and what you can expect after placing an order.

1. Shipping Destinations

1.1. Freshrapic currently ships within the United States.
1.2. At this time, we do not offer international shipping.
1.3. Orders cannot be shipped to P.O. Boxes or APO/FPO addresses.

2. Processing Time

2.1. Orders are processed within 2-3 business days after payment confirmation.
2.2. Orders placed on weekends or holidays will be processed on the next business day.
2.3. If there are delays due to unforeseen circumstances, customers will be notified via email.

3. Shipping Options and Delivery Times

3.1. Freshrapic offers the following shipping methods:

  • Standard Shipping: Delivery within 5-15 business days.

  • Express Shipping: Delivery within 2-5 business days (additional charges apply).
    3.2. Delivery times vary based on location and shipping method selected at checkout.
    3.3. Once the order is shipped, customers will receive a tracking number via email.

4. Shipping Costs

4.1. Shipping costs are calculated based on the weight, dimensions, and destination of the order.
4.2. Shipping fees will be displayed at checkout before payment is completed.
4.3. Free standard shipping may be available for orders exceeding a specified amount, as noted on our website.

5. Order Tracking

5.1. Customers will receive a shipping confirmation email with a tracking number once their order has been dispatched.
5.2. Tracking information can be used to monitor the shipment’s status and estimated delivery date.
5.3. For assistance with tracking, please contact our customer support team.

6. Delivery Issues

6.1. Freshrapic is not responsible for delays caused by external factors such as weather, carrier issues, or natural disasters.
6.2. If a package is lost or damaged during transit, please notify us immediately at info@freshrapic.com or (770) 412-1605.
6.3. Claims for lost or damaged items must be submitted within 7 days of the delivery date.

7. Undeliverable Packages

7.1. If a package is returned to Freshrapic due to an incorrect or incomplete address, the customer will be contacted for updated information.
7.2. Additional shipping fees may apply for re-delivery.
7.3. Orders not claimed within 14 days of the return will be canceled, and a refund will be issued minus the original shipping costs.

8. Freight Shipping for Large Items

8.1. Large or heavy furniture may require freight shipping. Delivery timelines and fees will be communicated at checkout.
8.2. Freight shipments may require a scheduled delivery appointment. Customers will be contacted by the carrier to arrange this.
8.3. Additional services, such as inside delivery or assembly, may incur extra fees.

9. Contact Us

If you have questions about our Shipping Policy, please reach out to us:

  • Phone: (770) 412-1605

  • Email: info@freshrapic.com

  • Address: 896 Hunter Rd, Williamson, Georgia (GA)

Thank you for shopping with Freshrapic. For more information, visit freshrapic.com.