Return and Refund Policy for Freshrapic

Effective Date: January 6, 2025
Address: 896 Hunter Rd, Williamson, Georgia (GA)
Phone Number: (770) 412-1605
Email: info@freshrapic.com
Website: freshrapic.com

At Freshrapic, we are committed to providing our customers with high-quality furniture and exceptional service. If you are not satisfied with your purchase, our Return and Refund Policy ensures a smooth resolution process. Please read the terms below carefully.

1. Eligibility for Returns

1.1. Returns are accepted within 30 days of the delivery date.
1.2. Products must be unused, unassembled, and in their original condition and packaging.
1.3. A valid proof of purchase (e.g., receipt or order confirmation) is required for all returns.
1.4. Custom or personalized furniture is non-returnable unless defective or damaged upon delivery.

2. Return Process

2.1. To initiate a return, please contact us via email at info@freshrapic.com or call us at (770) 412-1605 with your order details.
2.2. Our customer service team will provide you with a Return Authorization Number (RAN) and return instructions.
2.3. Customers are responsible for return shipping costs unless the product is defective or incorrect.
2.4. We recommend using a trackable shipping service and purchasing shipping insurance for returns. Freshrapic is not responsible for items lost or damaged during return transit.

3. Refund Policy

3.1. Refunds will be processed within 7-10 business days after the returned item is received and inspected.
3.2. Refunds will be issued to the original payment method.
3.3. Shipping fees, if applicable, are non-refundable unless the return is due to a defect or an error on our part.
3.4. If an item is returned in a condition that does not meet our requirements, we reserve the right to deny the refund or charge a restocking fee.

4. Damaged or Defective Items

4.1. If your item arrives damaged or defective, please notify us within 7 days of delivery.
4.2. Send an email to info@freshrapic.com with your order number, photos of the damage or defect, and a brief description of the issue.
4.3. Freshrapic will arrange for a replacement, repair, or refund based on the nature of the issue.
4.4. In cases of defective products, return shipping fees will be covered by Freshrapic.

5. Non-Returnable Items

5.1. The following items are non-returnable:

  • Custom or personalized orders.

  • Clearance or final sale items.

  • Assembled furniture.
    5.2. Any item not in its original condition or missing essential components may not be eligible for a return or refund.

6. Exchange Policy

6.1. Exchanges are allowed for eligible items of equal or lesser value.
6.2. To initiate an exchange, follow the same steps as outlined in the return process.
6.3. Exchanges are subject to stock availability.

7. Contact Us

If you have questions or need assistance with your return or refund, please contact us:

  • Phone: (770) 412-1605

  • Email: info@freshrapic.com

  • Address: 896 Hunter Rd, Williamson, Georgia (GA)

Thank you for shopping with Freshrapic. For more information, visit freshrapic.com.